Return & Refund Policy – Nirmaya Health
Thank you for shopping with Nirmaya Health. We strive to provide 100% genuine and high-quality supplements. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
1. Interpretation and Definitions
For the purpose of this policy:
- Company refers to Nirmaya Health
- Website refers to our online store
- Goods refer to all products sold on our website
- Order means a request placed by you to purchase products
- You refers to the customer purchasing from our website
2. Return Eligibility
You are eligible to request a return within 7 days of receiving your order.
To qualify for a return, the following conditions must be met:
- The product must be unused and in original condition
- The product must be sealed and unopened
- The product must be returned with its original box and packaging
- The product must have a valid invoice or proof of purchase
3. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Unsealed supplements (for hygiene and safety reasons)
- Products without original packaging or box
- Products damaged due to misuse or mishandling
- Items purchased on sale or special offers
4. Order Cancellation
Orders can be canceled before they are shipped.
Once the order has been dispatched, cancellation is not possible.
To request cancellation, contact us immediately using the details below.
5. Refund Process
Once your returned product is received and inspected:
- You will be notified of approval or rejection of your refund
- If approved, the refund will be processed within 7–10 business days
- Refund will be issued using the original payment method
6. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable courier service
- Nirmaya Health is not responsible for products lost or damaged during return shipping
7. Damaged or Wrong Product
If you receive a damaged, defective, or wrong product:
- Contact us within 48 hours of delivery
- Provide clear photos or videos as proof
- We will arrange a replacement or refund accordingly
8. Exchange Policy
Products can be exchanged only if:
- They meet the return eligibility conditions
- Exchange request is made within 7 days
9. Contact Us
For any questions regarding returns or refunds, please contact us:
Email: nirmayahealth@gmail.com
Phone: 9289657666
Address: D-160-A, Bal Udyan Road, Uttam Nagar, New Delhi – 110059